Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We are an independent research and comparison site. We do not run casinos, hold player accounts or handle money, so some problems are better taken elsewhere. The sections below show where.

What we can help with

Write to us about anything to do with the content on radioafrica.co.uk. The most common reasons are:

• Corrections: an offer, term, payment method or licence detail that looks out of date or wrong. Please say which page and which statement.
• Questions about our guides: for example how wagering requirements, bonus caps or identity checks are explained.
• Feedback and topic suggestions: things you wanted to know that we did not cover.
• Editorial or business enquiries: introduce your organisation and explain what you have in mind. Commercial relationships do not decide our rankings.

What we cannot do

We cannot resolve a dispute with a casino, release a withheld withdrawal, reopen an account or reverse a bonus decision. We also cannot act as your go-between with a operator. Nor can we confirm whether a particular account will be approved. Our ratings are editorial assessments. They are not customer-review scores, and they do not guarantee how any casino will treat you.

Sending a message that gets a useful reply

1. Tell us which page or casino you are writing about.
2. Quote the statement you are questioning, and the date you saw it.
3. Explain what you think is correct, and include an official source if you have one, such as the casino's own terms or a regulator's page.
4. Do not send passwords, full card numbers or identity documents. We never need them.

Offers change often. The headline deals we list, such as those shown for Betmica, Kikibet or Betninja, are casino advertising, and the full conditions sit in each operator's terms. If a bonus has changed, tell us and we will review it. Our facts were last checked on 30 September 2026.

Where to go for a problem with a casino

If you have a complaint about a casino, follow this order:

1. Contact the casino's customer support and keep a copy of everything you send and receive.
2. Use the operator's formal complaints procedure if support does not resolve it. Check its terms for the stated process and timescales.
3. Look at who licenses the operator. Sites outside the UK Gambling Commission system are not covered by the same UK complaint routes, so your options may be limited to the licensing body or an independent dispute service, if the operator uses one.

Before you sign up anywhere, it is worth reading our guide to the best non GamStop casinos. It explains licensing, verification checks and withdrawal conditions, so you know what to expect before you deposit.

If gambling is causing you harm

If gambling is affecting your money, relationships or mental health, please talk to someone independent. GamCare runs a free, confidential helpline and live chat, and the National Gambling Helpline is open 24 hours a day on 0808 8020 133. You can also ask to be excluded through GAMSTOP, which covers sites licensed in Great Britain, and use deposit or loss limits and gambling blocking software. Emailing us is not a substitute for that support. Gambling should never be treated as a way to earn money or solve debt.

What to expect after you write

A real person reads every message. We cannot promise a fixed reply time, and we may not answer messages that are abusive or ask us to do things we have said we cannot. If your message leads to a change, we will update the page and its checked date.

You must be 18 or over to gamble. Information on this site is for general guidance only and is not legal or financial advice.